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FREQUENTLY ASKED QUESTIONS
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What are your shipping options and how long does it take to receive my order?At Soul, we offer standard shipping within the United States, which typically takes 3-7 business days to arrive. We also offer expedited shipping for an additional fee, which typically takes 1-2 business days to arrive. International shipping is currently not available. Once your order has been shipped, you will receive a tracking number via email to keep track of your package. Please note that shipping times may vary depending on the destination and any unforeseen delays. If you have any concerns about your order, please contact our customer service team for assistance.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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